You get 24 hours Support for free on our service bulletins and also
on Service-Websites of the producers. With a Service contract you
can get Phone-Support also on weeksends and holidays. Of course you
get free telephone support in the regular office hours from Mo-Fr
9am to 5pm.
For all Consumer products we as a producer give a one year bringing
in warranty. If desired you get (for a surcharge of 10% on the net
price) an optional warranty extension for 2 years.
On all ADR CD/DVD Duplicators we give a 5 years parts-warranty on
the mechanics (excluded printers and drives).
This warranty also includes the availability of spare parts and
expendable material for your model within 5 years starting from
purchase.
All ADR CD/DVD duplicators are available from stock. For a presentation
you can visit us locally. If you need a CD/DVD duplicator urgently
for a production, you can take one with you immediately or
you can order by express delivery.
Even if we work with high-quality industrial parts, may something can
go wrong with our systems, too.
In a case like that we always have a certain existence of service devices
available, which you can us for the duration of the repair. In this
way
you can settle your orders time-fairly, while we repair your machine.
We offer the optimum service. With response times of four hours we
belong to the fastest in the market.
This is a big advantage especially for manufacturers, where our machines
are enbedded in the manufacturing process. To keep your production
successful we are there to solve the problem quickly.In comparison
to most of the ofter companies, we are no one-man-onlineshop! ADR
AG has educated service-mechanics and support personell, who'll help
you to solve difficult situations.
Your budgeting is already made for this year and you can't buy anymore
machines? No problem! With our financially strong partners we help
to lease, rent or to finance your equipment. You'll get the cheapest
possible conditions. Ask for more information.